IndieHold Privacy Policy

Effective Date: 03/01/2026

IndieHold (“we,” “us,” or “our”) provides a platform that enables independent authors and creators to manage their audience, sell digital products, and operate their business systems.

This Privacy Policy explains how we collect, use, and protect information in connection with the IndieHold platform.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to IndieHold websites

• Customers who purchase IndieHold services

• Users of the IndieHold platform

It does not apply to the independent businesses (authors/clients) who use IndieHold to collect and process data from their own audiences.

2. Role of IndieHold

IndieHold operates as a platform provider.

• IndieHold clients (authors) are independent data controllers of their audience data

• IndieHold acts as a service provider / processor on their behalf

This means:

IndieHold does not own or control the data collected by its clients from their readers or customers.

3. Information We Collect

3.1 Information You Provide to Us

We may collect:

• Name

• Email address

• Billing information

• Account credentials

• Business information (e.g., author name, brand name)

3.2 Platform Usage Data

We may collect:

• Login activity

• Feature usage

• System interactions

• Device and browser information

3.3 Payment Information

Payments for IndieHold services may be processed through third-party providers (e.g., Stripe).

• IndieHold does not store full payment card details

• Payment data is handled by the payment processor under their own policies

4. How We Use Information

We use collected information to:

• Provide and operate the IndieHold platform

• Set up and maintain user accounts

• Process payments and subscriptions

• Improve platform functionality

• Provide customer support

• Communicate service-related updates

5. Client Data (Important)

IndieHold clients may collect and store data about their own audiences, including:

• Email subscribers

• Customers

• Readers

• Community members

Key clarification:

This data belongs to the client—not IndieHold.

IndieHold:

• does not sell this data

• does not use this data for its own marketing

• only processes it to provide platform functionality

Each client is responsible for:

• obtaining consent

• complying with applicable laws (e.g., CAN-SPAM, GDPR if applicable)

• managing their own privacy practices

6. Data Sharing

We do not sell personal data.

We may share information only with:

6.1 Service Providers

Third-party providers used to operate the platform, such as:

• hosting services

• email delivery systems

• payment processors

These providers only access data as necessary to perform services.

6.2 Legal Requirements

We may disclose information if required to:

• comply with applicable laws

• respond to legal requests

• protect rights, safety, or security

7. Subaccounts and Independent Businesses

IndieHold allows clients to operate independent subaccounts.

• Each subaccount is operated by a separate business

• These businesses control their own customer relationships

• Payment processing occurs through their own accounts (e.g., Stripe)

IndieHold is not responsible for how clients collect, use, or manage data within their own businesses.

8. Data Retention

We retain data only as long as necessary to:

• provide services

• comply with legal obligations

• resolve disputes

Clients may delete their data or request account deletion at any time, subject to applicable requirements.

9. Security

We implement reasonable safeguards to protect data, including:

• secure access controls

• encrypted connections (HTTPS)

• platform-level protections

However:

No system can be guaranteed 100% secure.

10. Your Rights

Depending on your location, you may have rights to:

• access your data

• correct inaccurate data

• request deletion

• restrict or object to processing

To make a request, contact: [email protected]

11. Third-Party Services

IndieHold integrates with third-party platforms.

We are not responsible for:

• their privacy practices

• their data handling policies

Users should review those providers independently.

12. Children’s Privacy

IndieHold is not intended for individuals under 18.

We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted with a revised “Effective Date.”

14. Contact Information

For questions about this Privacy Policy:

IndieHold
[email protected]